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Robert Launay rejoint la nouvelle gouvernance TLF Overseas

Aug 2017 |

Nous sommes fiers de vous annoncer que Robert Launay, Vice-Président chez Crystal Group a été élu nouveau membre de la commission douane TLF Overseas.
La commission douane de TLF Overseas est un pilier indispensable dans la défense des intérêts de la profession des représentants en douane et organisateurs de transport international en France.
Robert Launay rejoint ainsi la nouvelle gouvernance de la commission Douane TLF Overseas présidé par Stéphane Hamouche, aux côtés de Céline Falco (Clasquin), Michèle Petit (Kuehne+Nagel), et Frédéric Chafer (Schenker France).
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Joël Glusman interviewé au MEDEF Val d’Oise

March 2017 |

Crystal Group met en avant son innovation sociale et managériale : « Le capital humain reste notre principal asset, l’unique levier de productivité et de savoir-vivre ensemble » Joël Glusman dans une interview pour le #PCC - Mouvement des patrons champions du changement au MEDEF Val d’Oise. Découvrez son interview sur le site du MEDEF.
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EURTEAM celebrates its 10th anniversary

Dec. 2016 |

Eurteam’s vision and strategy as it marks 10 years of multilateral expertise A strategic alliance of European transport and logistics specialists providing services to the chemical sector has set out its vision for the future as it celebrates a decade of delivering multilateral expertise. Ian Jones, newly appointed President of Eurteam, said the alliance would be looking to strengthen its market proposition of delivering local expertise from owner-led, independent supply chain companies with a combined global reach. To mark the anniversary, the five partner members gathered at the Anglo-German Club in Hamburg where Eurteam was officially launched in 2006. Eurteam members include Leschaco operating in Germany, Belgium, Switzerland and the Netherlands; the Del Corona Scardigli Group in Italy, the Asta Logistik Grupo in Spain and Warrant Group in the UK. QualitAir&Sea in France joined Eurteam earlier this year. Ian Jones, who is the Managing Director of Warrant Group and will hold the position of President of Eurteam for the next two years, explained. ’When Eurteam was formed 10 years ago, it was a direct response to market conditions. We knew that in order to compete in the chemical sector we needed greater reach and a stronger, global presence. ’Eurteam was created to provide a single solution to customers and all members have enjoyed considerable successes from working together to share expertise and capabilities. ’Moving forward and looking to the next 10 years, we need to focus on our strengths as a strategic, global alliance of independent, owner-led companies with a unique understanding of local conditions. Connected by technology and with a real commitment to delivering innovation, value and efficiencies, Eurteam will continue to offer strong and competitive logistics solutions for the chemical sector.’ Eurteam’s client portfolio includes major chemical producers and distributors as well as traders and end-users. It holds internationally recognised accreditations in control, compliance, safety, security and environmental performance.
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Le portail Transport et Logistique WK parle de nous

Oct. 2016 |

Dans un article paru dans sa newsletter, WK-Transport Logistique retrace la soirée et les ambitions des 30 ans du Groupe.
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BFM TV / MEDEF Management Award

Aug 2015 |

CRYSTALGROUP was present during BFM TV/MEDEF Management award competition. CRYSTALGROUP took the opportunity to highlight the human values in terms of management. More than 100 companies were involved in the competition and CRYSTALGROUP was among the four semi-finalists. Even if CRYSTALGROUP was not awarded, the jury highlighted the high level quality of its presentation.
QUALITAIR&SEA MAROC

Aug 2015 |

Formerly known under the name ’SETCARGO MAROC’, CRYSTALGROUP’s subsidiary in Morocco has now called QUALITAIR MAROC. QUALITAIR&SEA is eager to develop a long term strategy in Morocco, with a flexible subsidiary, dedicated to high level international logistics.
CRYSTALGROUP and ILS

Aug 2015 |

CRYSTALGROUP and ILS Cargo are now partners. QUALITAIR&SEA has therefore two feet in Brazil. For ILS and CRYSTALGROUP, it is a new step in their partnership towards a mutual commitment and a strong operational cooperation. Both companies, now under the same roof, share the same values.
Salon du Bourget : TALA s’installe à Miami

June 2015 |

Lors de la tenue du salon du Bourget, TALA en a profité pour annoncer officiellement son installation à Miami aux côtés de son partenaire local ILS Cargo, constituant ainsi TALA Americas.
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Conférence sur l’International Trade Compliance

June 2015 |

Une conférence sur le thème de l’International Trade Compliance s’est tenue à l’université de Paris-Dauphine le 12 juin dernier. Jean-Philippe GUILLAUME, directeur des rédactions de Supply Chain Magazine et Anne LE ROLLAND, PDG d’Acte International, ont animé le débat autour de la notion de Trade Compliance.
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Compte-rendu de la 2ème conférence annuelle ALIS

June 2015 |

En partenariat avec Supply Chain Magazine, Alis International a organisé pour la seconde année consécutive une conférence sur le thème de la Supply Chain Règlementaire. Animée par Jean-Philipe GUILLAUME, directeur des rédactions du Supply Chain Magazine, la conférence s’est tenue au Cercle National des Armées le 10 avril dernier.
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Terrorist attacks in France : Joël Glusman interviewed by Brazilian television

Jan. 2015 |

Terrorist attacks in France : Joël Glusman interviewed by Brazilian television
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Air Charters are not just for big boys

July 2014 |

In the article, Tarek Zaki explains how QUALITAIR&SEA has been able to implement a 24 hours emergency desk, including week-end. He highlights the fact that QUALITAIR&SEA has done 11 charters in one week, most of them being Boeing 747 freighters.
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In the Brazilian press...

Jan. 2014 |

In the Brazilian press...
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WE WISH YOU A HAPPY NEW YEAR

Jan. 2014 |

All our senses are tuned to your logistics and transportation needs in 2014.
QUALITAIR&SEA awarded : MOCI ’Customs Quality and Performance’ award

Dec. 2013 |

Friday November 29th, Qualitair&Sea received a ’Customs Quality and Performance’ award during a reception organized by MOCI, a famous French international business news magazine, and the Paris Chamber of Commerce. The award was presented by Jean-Michel Thillier, Vice President of the French Customs Department and member of the jury. He highlighted the ability of Qualitair&Sea to build and maintain a strong partnership with French Customs, and to give priority to innovative concepts. Qualitair&Sea customs services are built on four pillars : - A partnership with French Customs, as Qualitair&Sea helped the French administration to develop DELT (IT customs clearance hardware) and Authorized Economic Operator; - Innovation: Qualitair&Sea is working alonsgside CrystalGroup Customs Engineering and Customs Department in order to propose innovative commercial offers, with facilitation, data security and flexibility; - Quality: the Customs processes of Qualitair&Sea are certified Authorized Economic Operator and ISO 9001. (Qualitair&Sea is therefore offering all security and compliance levels); - Expertise: CrystalGroup’s Customs and Engineering Department and Qualitair&Sea’s customs clearance staffs are well trained and have a high level of experience and qualification. The award was presented to Joel Glusman and Robert Launay (MD of ALIS International, with Laurent Miramand (CrystalGroup’s Customs Department manager) and Sydney Poirot (Qualitair&Sea’s Customs Department manager). Managing Director of Qualitair&Sea, Eric HENNET says : ’Customs has been in the DNA of the company for more than 25 years and this MOCI prize is a great reward for all our staffs invested in customs.’
SETCARGO, main partner of Antilles-Guyane Hospital Federation Exhibition.

Nov. 2013 |

SETCARGO was the main partner of Antilles-Guyane Hospital Federation Exhibition, which gathers all public health establishment in Martinique, Guadeloupe and French Guyana. Bags given to attendees displayed a SETCARGO logo. Picture left: Shalisa Ismail, one of Cayenne’s public hospital representatives, and Serge Barboyon, Setcargo managing director.
Qualitair&Sea and Bioforce

Nov. 2013 |

Qualitair&Sea distributes, through the training tax, to non-governemental associations like Bioforce. Such a commitment sends a strong message about the social responsibility of the company. http://www.bioforce.asso.fr/
New business cases

Oct. 2013 |

Business cases developped by SETCARGO are now available. Innovation leads to a strong marketing image, innovation is forward looking. SETCARGO is innovative because each of its employee is innovative, from management to operational and sales departments. During the summer of 2013, SETCARGO displayed new, innovative, and cost efficient products for its customers: tax-free warehousing, cost calculation and e-business services for French overseas territories.
QUALITAIR&SEA’s action against cancer

Oct. 2013 |

On September 15th, 16 women from the QUALITAIR&SEA staff ran the famous race ’La Parisienne’. This is a women only race, and all funds collected are given to breast cancer research. The race began at Pont d’Iena (Eiffel Tower) and the finishing line was at Maréchal Joffre Square.
Three answers to project questions

Sept. 2013 |

Joël Glusman and Eric Hennet have been interviewed by IJT, mainly on project cargo purpose. While speaking, they have unveiled all CrystalGroup’s strategy on project cargo, developped along three axes : oil&gas with Altus France, transport of helicopters or heavy-wright spare parts for the aviation industry with TALA France, and general industry sector with QUALITAIR&SEA. Verbatim : ’our ability to manage oil and aviation activities, which are very demanding when it comes to technologies and regulations, serves as a guarantee for the companies who entrust us with transport or logistics for their heavy individual parts or even for their entire projects.’
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SETCARGO strong supporter for a clean Martinique

Sept. 2013 |

This operation was initiated by ’Let’s do it’, in the scope of International World Clean Up 2013 (103 countries) and has permitted SETCARGO and MAERSK teams to work together in solidarity for a good cause. Seven people from SETCARGO staff, including Sonia Duchamp, SETCARGO Martinique branch manager, agreed to dedicate their free time for this.
A Business Jet for emergency shipments

Sept. 2013 |

It’s a first : The ’Emergency’ department of Qualitair&Sea has chartered a business jet (Bombardier C604) of Arka Airlines, between Istanbul and Madrid. The objective was to transport 27 shipments in 9 containers, on behalf of an international automotive company. The operation was launched on August 26th, at 4 pm and the aircraft took off at 11:45 pm. It landed at Valladolid airport the next day, at 5:30 am, and the goods were finally delivered before 10 am, less than 17 hours after the beginning of the operation.
Joël Glusman, à la tête de la contestation pour mieux défendre ses clients

Aug 2013 |

Suite à la décision prise par plusieurs compagnies aériennes de calculer les surcharges de sûreté et de carburant non plus sur le poids brut, mais sur le poids taxable, Joël Glusman a pris la tête d’une contestation qui va au-delà de nos frontières. Dans ’Voice of the Independent’, il déclare ainsi : ’cela ressemble fort à une approche concertée afin d’augmenter les prix sous couvert des surcharges. Et on ne peut que regretter l’annonce de ces décisions au beau milieu du mois d’août, alors qu’une grande partie des décideurs de l’hémisphère nord sont en congés. Avant le 11 septembre 2001, nous n’avions qu’une seule ligne de facturation. Aujourd’hui, nous comptons jusqu’à huit différentes taxes et surcharges. Le coût administratif, le temps passé à traiter les surcharges sans opérer la moindre marge montre bien que nous travaillons gratuitement pour les compagnies aériennes. Sur certaines destinations, les surcharges représentent jusqu’à trois fois le prix du transport.’ A la suite de Joël Glusman, plusieurs autres acteurs du freight forwarding ont exprimé leur opinion.
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Patrick Legal, new president of TLF Overseas

July 2013 |

Patrick Legal has been elected president of TLF Overseas, the French freight forwarders and customs brokers national association. TLF Overseas represents 12000 employees and more than one hundred companies in the scope of the freight forwarding. It is responsable for 95% of national turnover. Former president of CrystalGroup, Patrick Legal, says he wants to ’build a strong freight forwarding association’, with a strong voice towards French administration and government, as well as towards the European Union. This election strenghtened CrystalGroup’s image throughout the international freight forwarding community.
Aerospace - TALA : a strong presence at the London AP&M

June 2013 |

Following the successful launch of TALA (and Qualitair&Sea as a founding partner of TALA) at the Dubai Air Show in January 2013, TALA made another strong showing at the AP&M, London Olympia May 2013. TALA executives from UK, Europe and USA were on hand to meet with many of the 2692 visitors, a 5,9% increase over 2012, who attended the show from all over the world. The AP&M expo also presented a great opportunity to meet up and network with existing clients who were either fellow exhibitors or visitors over the 2 days. Having a global presence on the stand meant TALA could speak a unique language to visitors and be familiar with their local requirements. The booth was one of the standing out displays at the show and made a bold statement that TALA has truly arrived on the aviation scene. Additional face to face meetings were held with over 15 airlines and have created some great opportunities for the group. Another great aerospace event will take place in the next few weeks : Salon du Bourget, in Paris. Once again, TALA will be present with its worldwide executives.
104 gained customers for SETCARGO in 2013

June 2013 |

In spite of the economic situation, SETCARGO is strengthening its commercial position and won 104 new customers during the last 5 months.
CrystalGroup : a loud speaker at SITL logistics symposium in Paris

Apr. 2013 |

CrystalGroup (Qualitair&Sea, Setcargo and Alis) was definitely the number one among the logistics and transport providers to speak at SITL conferences, during the logistics week in Paris (26/28th March). Joël Glusman spoke, alongside with Pedro Moreira (chairman of Abralog, the Brazilian logistics national association) during the conference held by Ubifrance on a brazilian theme : ’Brazilian logistics market : challenges and opportunities’. Olivier Layec spoke during conference held by TLF on the subcontracting issues of the Authorized Economic Operator status and during the one organized by Alban Gruson, CEO of CONEX, alongside with Pascal Regard, head of Customs Policy at French Customs Department : ’e-transport, a key for competitiveness in international business’.
Best Performance Customer Award, to Qualitair&Sea

March 2013 |

Korean Air has solemnly given its 2012 Best Performance Award to Qualitair&Sea. This award is due to the efforts made by Qualitair&Sea last year : Qualitair&Sea recorded last year the best growth and the best performance in terms of turnover, shipments frequency and tonnage. In 2012, Qualitair&Sea shipped more than 350 tons with Korean Air Cargo, i.e. more than three Boeing B747 freighters.
Customs facilitations : alongside the Foreign Trade Minister

Febr. 2013 |

CrystalGroup attended, with TLF delegation, a meeting organized by Nicole Bricq, minister in charge of Foreign Trade which was dedicated to customs facilitations project. Jerome Fournel, as General Director of French Customs, and Jean-Michel Thillier, as deputy General Director of French Customs in charge of foreign trade, were present as well. CrystalGroup considers procedure facilitation to be a main issue for the next few years. ’Customs procedures facilitation is essential for french companies’ competitiveness. We need to move forward with all actors concerned by the issue and we need to create a positive regulation environment, especially for small and medium sized companies.’
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A Trent 700

Jan. 2013 |

In order to replace a Rolls Royce Trent 700 engine on an Oman Air Airbus A330-300, Qualitair&Sea has once again been determined and reactive. Qualitair&Sea’s customs team made the customs clearance of the whole package (a value of 16 Million USD) free of tax and duties. The engine and its spare parts landed at Vatry airport early last Friday and were shipped to Roissy airport in the afternoon. All this was possible due to excellent communication between Qualitair&Sea and Roissy-CDG customs. Oman Air congratulated Qualitair&Sea for its efficiency.
CrystalGroup and the World Class Logistics

Jan. 2013 |

CrystalGroup and its subsidiaries (Qualitair&Sea, Alis International and Setcargo) participated in a World Class logistics symposium, which took place in December at la Défense. This commercial event is built on speed dating meetings between logistics providers and shippers or industrial companies. For CrystalGroup, such an event is an opportunity to show its competencies. At the end of the day, the outcome was the following: - 25 commercial meetings. - one symposium given by Robert Launay, as Alis International General Manager on customs issues. - Jean-Christophhe Cuvelier, as Alis International deputy General Manager, participated in a conference given by MOCI on Morocco’s economic issues. Video - Interview of Joël Glusman : http://www.dailymotion.com/video/kBQUfGsGPYYuj93Ey3V Video of the event: http://www.dailymotion.com/video/k38R9TWc2qR8pi3ExAW
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Joël GLUSMAN interviewed during World Class Logistics

Jan. 2013 |

http://www.dailymotion.com/video/kBQUfGsGPYYuj93Ey3V
Best wishes 2013

Jan. 2013 |

CrystalGroup, Qualitair&Sea, Setcargo International and Alis International teams wish you all the best for 2013.
France-Brésil Développement has published its newsletter

Nov. 2012 |

France-Brésil Développement has published its newsletter : political and business news, life of French and Brazilian companies in Brazil, brazilian foreign exchanges...
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Two charter flights for Turkey

Nov. 2012 |

On the request of an important French automotive plant, Qualitair&Sea chartered two successive flights between Vatry and Turkey during the last two days. The first flight, a Boeing B747-400F, took off on Monday 19th Nov, at sunset with 20 tons of cargo. It flew back on 20th November, around 4pm with 40 tons of spare parts dedicated to an automotive plant. Meanwhile, Qualitair&Sea chartered a Boeing 737 belonging to Europe Airpost in order to carry 7 tons from Turkey to France. The aircraft landed at Vatry Airport on 20th November at 11 pm and the goods were delivered on time.
Sea freight : Florida now closer to Guadeloupe

Nov. 2012 |

Setcargo is commercializing a new product in the French Caribbean and, since early September, has been operating a sealine from Florida to Guadeloupe. The operation is led with an American partner, CFS (Laparkan Group). Goods and documents have to be sent to CFS office in Miami each Tuesday. Operations should be extended to Martinique and French Guyana.
ALIS : AEO mission

Nov. 2012 |

Due to its customs expertise, its experience in the topics of certification or labellisation and, above all, a very good relationship with French customs, ALIS Int’l is now a renowned supplier in terms of AEO certification. An important airport GHA and a regional aircraft manufacturer are now under certification and a freight forwarder requested to be assisted by ALIS in its labellisation. In another field of expertise, ALIS has just finished a preliminary project on behalf of a pharmaceutical and biotechnological group, in order to organize and optimize its customs department. Some other projects are under way, for new customers as well as for long time customers.
Emergency by Qualitair&Sea: once again, as usual...

Nov. 2012 |

From 9th to 11th November, the « International Emergency » department of Qualitair&Sea led 9 express operations. Six of them were classic express shipments and two of them were handcarry shipments. Last but not least, Qualitair&Sea chartered a freighter Boeing B737 on behalf of an important automotive company. The handcarry packages were loaded on 10th November. As usual, reactiveness of Qualitair&Sea staff was decisive : the “international emergency” department was able to launch the operation less than 30 minutes after having received the proposal. The first one consists of 16 parcels weighting 96 kg, from Turkey to Madrid, where they arrived at 3pm on Saturday. The second one was destined for Paris. In both cases, the goods arrived less than 24 hours after their collection. Finally, a large automobile manufacturer requested Qualitair&Sea to charter a freighter Boeing B737 for one ton of sensitive goods. The aircraft took off early on Friday morning and landed at Vatry Airport at 6:24 pm. Goods were delivered at 10 pm.
International Emergency : from Slovakia to Castilla in less than 8 hours

Nov. 2012 |

Qualitair&Sea ’International Emergency’ department showed once again its expertise and its reactiveness. On 6th November, at 3:10 pm, it received a quotation request for 20 parcels and sent its positive reply 26 minutes later. A dedicated aircraft was chartered at 4:04 pm : a Swearing SA-226 Metro, with two propeller engines. A Slovakian partner brought the parcels at 6 pm in Kosice, the aircraft took off at 8:45 pm and landed at 1:10 am at Vittoria Airport, in Spain. There, a Spanish partner took the goods and brought them to Valladolid, where they were delivered to the plant, 30 minutes before the supply chain was bound to break.
A PARTNERSHIP WITH CUSTOMS FOR THE AMERICAN MARKET

Oct. 2012 |

As the only French freight forwarder attending Air Cargo Forum October 2-4, 2012, in Atlanta, Qualitair&Sea is showing its willingness to strengthen its links with the American market. Air Cargo Forum is organized by TIACA, The International Air Cargo Association, and is the main symposium dedicated to air freight, with attendance of all air supply chain users: airlines, general handling agents, freight forwarders, airport management, security, civil aviation and customs administrations, IT providers, and many shippers and exporters from Atlanta and its business area. In Atlanta, Qualitair&Sea made the choice of a strategic partnership and will attend and exhibit along with Aéroports de Paris, French Customs Administration and TLF Overseas, the French freight forwarders association. In so doing, Qualitair&Sea is confirming its image as a high-level customs specialist and is showing its strong partnership with French Customs to its local or global airlines partners, to GHA, American freight forwarders and American exporters and importers. This partnership is the result of a long time process: in 2008, Qualitair&Sea was chosen by French Customs to experiment and drive the Authorized Economic Operator certification in France. A few months later, the company was one of the first certified freight forwarders in Europe. While attending Air Cargo Forum in Atlanta, Qualitair&Sea is willing to highlight the benefits of the agreement signed recently by the United States and the European Union for a mutual recognition of AEO (Authorized Economic Operator) and C-TPAT (Customs-Trade Partnership Against Terrorism). This mutual recognition will allow for a secured and optimized supply chain between Europe and the United States. Moreover, US Customs admits by this recognition the quality of operational, customs and security measures implemented by Qualitair&Sea in France, for the benefit of its customers. * * * For Joël Glusman, Qualitair&Sea President and CEO: ’this mutual recognition between C-TPAT and AEO and our presence at Atlanta Air Cargo Forum, the worldwide and well-known air cargo symposium, Qualitair&Sea shows its abilty to adapt itself to international logistics evolutions, to strengthen its efficient partnership with French Customs and its willingness to develop its relationship with the American market.’
’Race against the clock’, by Qualitair&Sea

Sept. 2012 |

Race against the clock : this was the motto of Qualitair&Sea’s emergency department when it received an important shipment for one of its best customers, a tier one supplier in the automotive industry. This automotive equipements manufacturer had a 200 kg shipment to send to Curitiba, Brazil. Professional skills, responsiveness of the team, management competencies and technical assessment of Qualitair&Sea made this race against the clock possible. The order was registered on Wednesday September 19th, at 7 pm, goods were received on Thursday 7:30 am, and loaded on Paris-Sao Paulo flight at 10:30 am with a Qualitair&Sea technical staff. The shipment arrived at 5:40 local time at Sao Paulo airport, and was then loaded on a second flight to Curitiba, where it was delivered to the final customer, at 10 pm, less than 24 hours after the reception of the goods at Roissy-CDG.
Qualitair&Sea is attending Oil&Gas symposium in Rio de Janeiro

Sept. 2012 |

Setcargo is working with French Customs at La Réunion Island

Sept. 2012 |

One hundred of Setcargo’s customers and partners, among them airlines (Air France, Air Austral, Corsair) and shipping companies (CMA-CGM) attended the show and the cocktail party organized by Setcargo on 7th September, at Lux Hotel (La Réunion). As general director of French Customs on La Réunion island, Alexis Lopes was present and made a speech, explaining the main duties of his administration : business facilitations, security and safety. Around 210 000 customs declarations are made yearly on La Réunion island. A few minutes before this speech, Joël Glusman, as CEO of Setcargo and CrystalGroup, showed his company’s ongoing and upcoming plans in terms of data processing and commercial development. With Cathie Bru, manager of Setcargo Réunion, he explained how the new customer service website will facilitate customers’ access to verious useful information: regulations, tracking/tracing, e-freight... CrystalGroup is so determined to develop its business in the Indian Ocean that a steering committee meeting has taken place the day after, on 8th September.
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SETCARGO INTERNATIONAL : ’SEVENTH SEPTEMBER’ MEETING FOR ITS REUNION ISLAND CUSTOMERS

Sept. 2012 |

Each year, SETCARGO is handling 12 000 tons of air freight, 10 000 sea containers and 55 000 customs declarations. All supply chain partners recognize high quality level of SETCARGO transport operations : - an integrated operational network and SETCARGO’s presence at the departure and arriving sea ports/airports of the goods; - volumes are high enough and SETCARGO has the possibility to negotiate good rates with airlines and shipping companies; - a flexible and reactive team for dedicated solutions for customers. This is a positive environment for innovative solutions. SETCARGO customers will take advantage of the latest IT tools, benefit from the information access facilitation, therefore will be able to gain their productivity.
Yield accountability at piece, by Setcargo

Aug 2012 |

Francette Rosamont, Director of the Carribean business newspaper Inter/entreprise, wrote an intersting article about Setcargo and its DATA Gold product. This product was presented a few weeks ago to Martiniquais customers. Barbara Accajou, as Director of Setcargo’s Fort-de-France branch, explains in this article how this new product help customers to gain efficiency.
SETCARGO TEROSIET

Aug 2012 |

Since 31st May 2012, Terosiet Transit has been renamed under Setcargo Terosiet. The Guyanese subsidiary of Setcargo International is still maintaining its local roots, while adopting the image developped by Setcargo International during the last few months. The new logo, new graphic chart and new name reflect the operational business of the Guyanese company and Setcargo Terosiet carries on its migration towards new information systems, well adapted to customers’ needs. Contact : guyane@setcargo.com
CrystalGroup in the business news !

July 2012 |

In this article, Joël GLUSMAN considers that French SME are less prepared for exportation than their German neighbours. ’French SME don’t have exportation in their DNA’, Joël GLUSMAN says, as president of CrystalGroup, which includes Qualitair&Sea and Setcargo, two well-known French freight forwarders. ’Roughly speaking, we could say that French SME are so confident in the quality of their products that they just wait for the customer, in their own premises.’ And then? According to Joël GLUSMAN, a lot of French companies are not eager to take the responsability of the transport of the goods, even if they are regularly registered by French customs. It is therefore up to their own customers to take this responsability. But in many French seaports, there are more and more containers. Indeed, a French exporter has the right and the possibility to go directly to the airlines or to the shipping companies, but the administrative and regulation burden is so heavy, there are so many people to deal with, that they prefer working with freight forwarders. Moreover, SME are not able to obtain good rates : ’fewer than 1000 boxes per year, shipping companies are not interested in SME’s business. And SME are very few to have such high volumes.’ As a consequence, SME always go to the freight forwarders, like QUALITAIR&SEA and SETCARGO. ’90% of French SME are working with freight forwarders’, says Hervé Cornède, commercial vice-president of GPMH, Grand Port Maritime du Havre.
SETCARGO présente ses nouveaux outils à ses clients

July 2012 |

C’est dans le cadre accueillant de l’hôtel de la Batelière et devant un auditoire de plus de cent personnes, parmi lesquels on retrouvait les principaux importateurs de Martinique mais aussi les représentants de l’administration des douanes et les grands transporteurs tels que Corsair, Air France, Maersk, Marfret, Geest et CMA-CGM, que Joël Glusman, président de SETCARGO et de CrystalGroup, a dévoilé les projets de son entreprise en matière de traitement de l’information. Avec une accroche qui n’a pas laissé les importateurs indifférents : « parce que la maîtrise de l’information, autant que la qualité du transport, est la clé de votre réussite ». Assisté de Barbara Accajou, directrice de l’agence SETCARGO de Fort-de-France, Joël Glusman a ensuite déployé le nouveau produit de Setcargo : un outil de Tracking/tracing assorti d’une formule d’alertes email automatisées, un espace au sein duquel les clients pourront retrouver les textes législatifs et règlementaires, un module de téléchargement destiné à aller plus loin en matière de dématérialisation, un espace consacré à la satisfaction du client, et, enfin, un espace statistique où le client pourra retrouver, de manière simple et conviviale, ses principales données d’activité et indicateurs de performance. Setcargo a surtout dévoilé ce que les importateurs martiniquais attendaient depuis des années : un outil leur permettant le calcul du coût de revient non pas à l’expédition, mais à l’article, selon un procédé totalement validé par la Direction des Douanes. « Il s’agit de répondre toujours au mieux des attentes de nos clients, qui peuvent se résumer ainsi : facilitation, anticipation, et information. Vous donner plus d’information, facile d’accès, afin de leur permettre de dégager de véritables gains de productivité. »
Qualitair&Sea, fortement présente au Brésil

May 2012 |

Os portos franceses de Le Havre, Rouen e Paris, que juntos compõe a Haropa, maior complexo portuário da França, receberam clientes e parceiros em um almoço em São Paulo, para apresentar as soluções logísticas que o complexo do Rio Sena têm a oferecer, além de informações com indicadores Reefers para os exportadores brasileiros. O evento foi composto por duas rodadas de depoimentos dos responsáveis no Brasil de empresas especializadas em transporte e logística, como Marc Bourdon, diretor geral da CMA CGM Brasil, Jöel Glusman, presidente da Qualitair&Sea (Crystal Group), Célia Pinho, diretora geral do agente de carga ILS Cargo e parceiro da Qualitair&Sea no Brasil, Fabio Furlan, diretor comercial da SDV Brasil e Patrice Le Bras, diretor comercial do armador Marfret. “O posicionamento de Le Havre como um porto especialista nos fluxos de mercadorias com temperatura controlada, tanto na importação como na exportação, é tão significativo na França, já que fica no coração do maior mercado de produtos frescos do mundo, quanto no Brasil, que está no centro do continente sul-americano e é o maior produtor mundial de produtos alimentícios”, afirma Hervé Cornéde, diretor Comercial do porto de Le Havre.
Crystal Group and its entity Qualitair&Sea will be present at the 14th WCA conference

March 2012 |

We have been participated in the WCA conference for manay years. This year as usual, this conference will be a major event in the world of international logistics.
L’Antenne parle de nous…

Jan. 2012 |

Notre nouveau site va vous tenir informés de façon régulière sur nos produits, les territoires sur lesquels nous sommes présents et les actus ou évènements où nous sommes acteurs.
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SETCARGO est présent depuis dejà plus d’un demi-siècle dans les pays d’Outre-mer en assurant des transports réguliers de marchandises entre La France et les DOM-TOM.



Finding solutions that exceed clients expectations and respond to the most challenging requirements whatever the country of origin, destination or transit time : this is the mission of Qualitair&Sea. Qualitair&Sea is present globally with either direct representation or strategic alliances developed over many years with exclusive partners. We have an especially strong position in Japan, Brazil, Turkey, USA, The Middle and Far East...



ALIS International propose de mettre à disposition une équipe entièrement dédiée et neutre, capable de pendre en charge la totalité des besoins en logistique (gestion physique, douane simplifiée, back office ADV, organisation transport, suivi qualité).